| Q: How do I
register to bid at auctions.qcaa.com? |
| A: You can setup a user account to login
and bid on items at auctions.qcaa.com by clicking on the "Register
as a new user" link on our homepage.
You will not receive a password until we have contacted
you by phone during normal business hours. The registration
form contains several required information fields which you
must complete
to become a registered user. Please remember to make note of
your username, for future reference. You can
view the items for sale without registering by utilizing the "Browse
auctions.qcaa.com" link, but you will need to login to bid. |
| Back to top |
| |
| Q: I registered for auctions.qcaa.com
and now I forgot my password. What do I do? |
| A: From the auctions.qcaa.com homepage,
click on the Forgot
your Password link. You will be prompted to enter your username.
On the next screen, you will be prompted to enter some information
that you originally provided as part of the user registration process.
It is important to enter this information correctly. If you have
forgotten the information you provided when registering for auctions.qcaa.com,
you will need to create a new username and repeat the user registration
process by going back to the homepage and clicking on the Register
as a new user link. |
| Back to top |
| |
| Q: Why do I need to provide
my credit card information at the time of registration? |
| A: In our continued commitment to provide
the safest environment possible, auctions.qcaa.com requires credit
card validation for registered bidders of our online community.
Credit card validation assists in the prevention of fraudulent registration
and ensures that bidders are serious and prepared to accept responsibility
for their bidding activity. |
| Back to top |
| |
| Q: Is my personal information
protected? |
A: We are aware that you may have concerns
over disclosing information. Your privacy is very important to us.
auctions.qcaa.com is fully committed to protecting your right to
privacy within our on-line auction community. auctions.qcaa.com
does not market, sell, rent or otherwise release registered user
information to third parties.
For site security purposes, auctions.qcaa.com website uses Secure Sockets
Layer (SSL) 40-bit encryption for all web communications. This encryption
is to ensure users that their user information such as credit card information
and passwords will not be vulnerable to hackers via the Internet or physically
via internet breaches. |
| Back to top |
| |
| Q: I registered for auctions.qcaa.com
over 6 months ago and have not logged into the site in the last
six months. Today, six or more months after I last logged
in, I cannot log in? |
A: The auctions.qcaa.com database is periodically
purged. auctions.qcaa.com Registered Bidders who have not logged
into the web site within a 6 month time period are removed. We remove
bidder names to keep the database current and our storage costs
reasonable.
|
| Back to top |
| |
| Q: What happens if I am
a successful bidder on auctions.qcaa.com? |
| A: An e-mail notification will be sent
to you stating that payment must be made within 48 hours from the
time and date of the e-mail notification. You must make payment
within 48 hours of the e-mail message to the respective regional
sales office responsible for the property that is listed on the
description page for the item. Upon payment, you must remove the
property within 10 days from the time and date of the e-mail notification
from the property location that is listed on the description page
for the item. |
| Back to top |
| |
| Q: What happens if I cannot
pay for an item that I was awarded on auctions.qcaa.com? |
| A: Failure to pay for and remove all items
awarded within the specified time could result in the termination
of the contract. You may also be subject to paying liquidated damages.
If you fail to pay for the property, GSA shall be entitled to retain
(or collect) as liquidated damages a sum equal to the greater of
20 percent of the purchase price of the item(s) or $200, whichever
is greater. In the event you fail to remove the property, GSA shall
be entitled to retain as liquidated damages a sum equal to the greater
of 20 percent of the purchase price of the item(s) or $200, or full
purchase price of such item(s) less than $200. |
| Back to top |
| |
| Q: The auction ended and
I thought I was winning, but the current bid shows the text "Reserve
Not Met." What does this mean? |
| A: auctions.qcaa.com™ placed a reserve
price on the item and is not willing to sell for less than that.
Therefore, a trade was not completed for the auction. |
| Back to top |
| |
| Q: Why does the auction's
close time change? |
| A: Certain auctions are designed to extend
if there is bidding activity. See the bidding rules for details
on the auction's close time. In addition, time is automatically
added to the close time if there is system downtime. The time added
is the amount of time that the server was down. As a result, the
close time may change during the course of the auction. |
| Back to top |
| |
| Q: Why are auctions terminated? |
| A: It may be necessary to withdraw items
from bidding due to technical errors or uncontrollable circumstances.
Auctions may be terminated because the property is no longer available
due to federal agency or state needs. Additionally, property could
become damaged, stolen, or improperly described on the site. In
most cases, these items will be re-offered at a later date. |
| Back to top |
| |
| Q: Why did a lower bid
than my proxy bid win the auction? |
| A: At the close of the auction your current
bid was lower than your maximum bid limit but the current bid plus
the bid increment was greater than your maximum bid limit. Your
proxy bid needed to be equal or greater than the current bid plus
the bid increment. |
| Back to top |
| |
| Q: Can I change my proxy
bid limit? |
| A: You may replace your proxy bid limit
with a higher or lower proxy bid limit provided that the amount
is greater than or equal to the minimum bid required by the system.
The minimum bid is the current winning bid plus the amount of the
bid increment. |
| Back to top |
| |
| Q: Can I replace my proxy
bid with a flat bid or my flat bid with a proxy bid? |
| A: If you have a proxy bid placed in the
system and wish to place a flat bid, the flat bid will cancel your
proxy bid limit. Additionally, your flat bid must be greater than
or equal to the minimum bid required by the system. The minimum
bid is the current winning bid plus the amount of the bid increment.
You may replace your flat bid with a proxy bid. While your proxy
bid limit must be greater than or equal to the minimum bid required
by the system, your current winning bid will remain the same. |
| Back to top |
| |
| Q: Why did I win the auction
at my proxy bid limit when it appears the previous bid was significantly
lower than my proxy bid limit? |
| A: This happens when an opposing bidder
is also bidding by proxy. Although you do not see a bid placed at
his/her limit, the opposing bidder's proxy bid limit was high enough
to force your proxy bid to the limit. |
| Back to top |
| |
| Q: I placed a proxy bid
and at the end of the auction my bid jumped to a higher amount.
Why? |
| A: This is a case where the current price
of the auction was less than the reserve price but a proxy bid was
higher than the reserve price at auction close. The item was therefore
awarded at the reserve price to the individual who had a proxy bid
higher than the reserve price. This is valid since a proxy bid implies
that the bidder is willing to pay up to his/her maximum bid. |
| Back to top |
| |
| Q: Can I pay online on
auctions.qcaa.com? |
| A: Not currently, payment can be made
in person except for the $200 successful bidder deposit. |
| Back to top |
| |
| Q: How do I pay online
on auctions.qcaa.com? |
| A :Not currently available, See above. |
| Back to top |
| |
| Q: Why was my credit card
automatically charged without submission by me? |
A: NOTE: Registration is FREE on auctions.qcaa.com.
Therefore, your card will only be used for verification purposes.
However, default charges can be incurred.
Once a bid is accepted as the successful bid, the bidder is under contract
to pay for and remove the item(s) from the facility within the time
period specified in the Terms and Conditions. Should the purchaser
fail to pay for or remove the item(s) within the prescribed period
of time, the government at its election shall be entitled to retain
(or collect) as liquidated damages a sum equal to (a) 20% of
the total purchase price of the items(s) as to which the default has
occurred or (b) $200.00 whichever is higher. |
| Back to top |
| |
| Q: On My Summary, My Completed
Trades is empty, what happened? |
| A: auctions.qcaa.com only stores Completed
Trades for 90 days. |
| Back to top |
| |
| Q: What browser can I
use to access the auctions.qcaa.com web site? |
| A: A matrix of supported Browsers and Operating
Systems can be found on the Supported
Browsers page. If you are using an old or unsupported browser,
we recommend you upgrade to the latest version to fully enjoy auctions.qcaa.com
and other Internet sites. |
| Back to top |
| |
| Q: How do I view the items
for sale on auctions.qcaa.com? |
| A: From the auctions.qcaa.com homepage,
click on the "Browse
auctions.qcaa.com" link to view the complete catalog of
items currently for sale on our site. You can click on any of the
categories to get a listing of the items available in that category,
broken down by state. Please be aware that while browsing the auctions,
you will not be able to bid. Registration and login are required
to bid on items. |
| Back to top |
| |
| Q: Why does a little red
x appear where a picture normally should be at times when using
Microsoft Internet Explorer? |
| A: Network connectivity problems cause
images to disappear at times. To show the picture, right click on
the image place holder and click "Show Picture." This
should make the image appear. |
| Back to top |
| |
| Q: Why do I occasionally
get a "Page has expired" page when using the back button? |
| A: Because auctions.qcaa.com uses dynamically
generated data on many pages, the system tells your browser to "expire" the
page as soon as you browse to another page. Thus, utilizing your
browser's back button results in an error notifying you that the
page has expired. In general, the back button should not be used
since it displays cached pages and may not show the most recent
data. Instead, click on the refresh button. |
| Back to top |
| |
| Q: What should I do if
I get an "HTTP 500 - Internal Server Error" message in
an orange box in my browser? |
| A: This is an internal server error. Detailing
the page where the error occurred, what you clicked on before receiving
the error, and the time and date that the error occurred will greatly
assist us in determining the problem. |
| Back to top |
| |
| Q: What should I do if
I get a "Certificate of authority has expired" error? |
| A: If you are using a Netscape browser
older than version 4.06, or Internet Explorer version 4.01 browser
for the Macintosh, auctions.qcaa.com recommends that you download
a newer version of these browsers. This is because they contain
Certificate Authority certificates that expired at the end of 1999
(these certificates are what enable you to access web services securely
with your communication encrypted). Due to the expired certificate
within your browser, any attempt to access a secure site will result
in an online warning. Newer versions of the popular browsers resolve
this issue. Additional information on the latest versions of the
supported browser can be found on the Supported
Browsers page. |
| Back to top |
| |
| Q: Why do I receive a "Your
session has timed out" error when I am attempting to log into
the site? |
| A: auctions.qcaa.com requires that the
use of per-session cookies. These cookies are cached only while
you are visiting auctions.qcaa.com and are deleted from the cache
when you log out from the site and exit your browser. Please see
the Supported
Browsers page for instructions on enabling per-session cookies. |
| Back to top |
| |
| Q: How do I refresh a
page to ensure that I am looking at the most up to date information? |
| A: Throughout the auctions.qcaa.com site,
you will see a button that looks like a lightning bolt. By clicking
on this button, the system will refresh the page you are viewing
and retrieve the latest information. Please do not use the Refresh
button on your browser, as this may cause the system to load a different
page or even log you out. |
| Back to top |
| |
| Q: How do I see closed
auctions on auctions.qcaa.com? |
A: From the homepage, enter auctions.qcaa.com
as a guest user. To do this you can select “All Auctions” from the
drop-down menu next to the “Please Select” option or click the "Browse
Today's Auctions" link. When logged in as a guest user, go to the
message status window, which is on the bottom half of the split
screen. Scroll down to the particular sale of interest and double
click.
If the item is not on the bottom of the page, you will need to click on
the double box located in the upper left corner of the bottom screen. This
will open “Messages – Microsoft Internet Explorer” screen that lists auctions
closed for a one-month period. Scroll until you find the item you want
to review.
Note: When logged into auctions.qcaa.com with you username and password,
you will only see messages that are new since your last login. |
| Back to top |
| |
| Q: I've brought up an
item's details page and want to go back to the list of auctions
but cannot without redoing the search or re-navigating to the auctions.
How do I go back to the list? |
| A: Use the up arrow that is next to the
bid button to go back to the list of auctions. To return to the
main categories page, click on the "Auctions" tab or the "Back
to Top" link and you will be sent to the main categories page. |
| Back to top |
| |